Terms and Conditions

Effective Date: January 1, 2026

These Terms and Conditions (“Terms”) govern your access to and use of websites, applications, platforms, and services operated by YourCloudServer (“YCS,” “we,” “us,” or “our”).

By accessing or using any YCS service, you agree to be bound by these Terms. If you do not agree, you may not use our services.

Important billing notice

If you submit a support ticket or request assistance through any YCS channel (including portal, email, chat, phone, or integrations that create a ticket), you are requesting YCS to perform services and you authorize YCS to bill you (or your organization) for billable work, costs, and fees as described in these Terms (unless you are covered by a separate written agreement with YCS that expressly states otherwise).

1. Services

YCS provides managed IT services, cloud hosting, software platforms, analytics, automation, and professional services. Services may change, evolve, or be discontinued from time to time.

Certain services may be subject to additional terms (for example, a statement of work, rate card, subscription terms, or acceptable use requirements). If there is a conflict between these Terms and an executed written agreement, the written agreement controls for that specific scope.

2. Accounts and Access

  • You are responsible for maintaining account security and safeguarding credentials.
  • You must provide accurate and complete information and keep it updated.
  • You may not share credentials or access except as authorized by your organization.
  • We may suspend or terminate access for violations of these Terms, security risk, or nonpayment.

Administrative users. If you are an administrator for an organization, you represent that you are authorized to accept these Terms on behalf of that organization and to manage users, permissions, and settings.

3. Acceptable Use

You agree not to:

  • Use services for unlawful, harmful, or fraudulent purposes.
  • Attempt to gain unauthorized access to systems, accounts, or data.
  • Interfere with service availability, monitoring, or security controls.
  • Reverse engineer, probe, or exploit platform vulnerabilities except where permitted by law.
  • Transmit malware, ransomware, or other malicious code.

We may investigate suspected violations and suspend or limit access when necessary to protect customers, systems, and data.

4. Support Tickets, Authorization, and Billing

4.1 Ticket submission = authorization to perform work. When you submit a support ticket or otherwise request assistance, you are asking YCS to investigate, troubleshoot, advise, configure, implement, or otherwise perform services. You authorize YCS to begin work reasonably necessary to address your request, including initial assessment and diagnostic steps.

4.2 Billable work. Unless you are covered by a separate written agreement with YCS that explicitly includes the requested work (for example, a managed services plan, retainer, or statement of work), support ticket work is billable. Billable work may include diagnosis, research, meetings/calls, configuration changes, remediation, deployment work, documentation, user/admin guidance, and coordination with third parties.

4.3 Rates, minimums, and rounding. You agree to pay fees at YCS’s then-current rates and policies for support and professional services (the “Rate Card”), as presented in the portal, a quote/estimate, a statement of work, or otherwise made available upon request. Unless otherwise stated in writing by YCS:

  • Time may be tracked and billed in reasonable increments (for example, 15-minute increments).
  • A minimum charge may apply per ticket, per incident, or per work session (for example, an initial diagnostic minimum).
  • After-hours, expedited, emergency, or on-site requests may incur higher rates.

4.4 Estimates and approvals. If we can reasonably estimate the cost before performing substantial work, we may provide an estimate or scope summary. Estimates are non-binding unless expressly stated as a fixed-fee arrangement in writing. You authorize YCS to proceed with billable work when you (a) approve a quote or statement of work, (b) request us to proceed after receiving an estimate/rate notice, or (c) continue to request assistance through a ticket after being informed that the work is billable.

4.5 Included work under other agreements. If you have a prepaid plan, subscription, retainer, or other written agreement, YCS may apply covered time/credits first. Any out-of-scope work, usage above plan limits, or excluded services will be billed separately.

4.6 Third-party costs and pass-through charges. Some solutions require third-party products or services (for example, cloud provider charges, licensing, domain registration, certificates, shipping, or vendor support). You are responsible for third-party charges incurred on your behalf, and YCS may invoice such charges as pass-through costs (with or without an administrative handling fee if disclosed in advance or in the Rate Card).

4.7 Payment terms; invoices; nonpayment. YCS may invoice per ticket, per project, on a recurring schedule, or upon completion. Unless otherwise stated on the invoice or in a separate written agreement, invoices are due upon receipt. Past-due balances may result in suspension of service access, pausing of ticket work, or termination, and may be subject to reasonable collection costs permitted by law.

4.8 Disputes. If you believe an invoice is incorrect, you must notify YCS in writing with reasonable detail within 14 days of the invoice date. Undisputed amounts remain payable.

4.9 No guarantee of outcome. While YCS will use commercially reasonable efforts, support work may not always resolve an issue due to third-party limitations, legacy environments, access restrictions, or other factors outside YCS control.

5. Intellectual Property

All content, software, trademarks, and intellectual property provided by YCS remain the exclusive property of YCS or its licensors. Subject to these Terms, you are granted a limited, non-transferable, non-sublicensable license to access and use the services for your internal business purposes.

Feedback. If you provide suggestions or feedback, you grant YCS a non-exclusive, worldwide, royalty-free license to use and incorporate that feedback without restriction.

6. Data and Privacy

Your use of YCS services is also governed by our Privacy Policy. You acknowledge that we may collect and process information as described therein.

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from YourCloudServer from 561-822-6220 regarding account notifications, customer care, and service/delivery updates. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 561-822-6220 or support@yourcloudserver.com. Mobile opt-in information is never shared with third parties.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in these Terms or the Privacy Policy excludes opt-in data.

Customer content and confidentiality. To deliver services, you may provide or enable access to business data. YCS will use such data only to provide services, support, security, billing, and compliance, consistent with your instructions and applicable agreements.

7. Service Availability

YCS strives for high availability but does not guarantee uninterrupted or error-free service. Maintenance, outages, third-party failures, internet routing issues, and force majeure events may occur.

For certain managed services or subscriptions, uptime targets or SLAs (if any) will be set out in a separate written agreement.

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8. Termination

Either party may terminate services at any time, with or without cause, by providing notice to the other party, unless a separate written agreement states different termination terms for a specific service (for example, a subscription term, SLA, or statement of work).

8.1 Termination by YCS (at will). YCS may suspend or terminate your access to any service, and may decline to provide services to you (including “firing” a client), at any time, with or without cause, at YCS’s sole discretion, including for convenience, business reasons, risk management, security concerns, nonpayment, abusive behavior, or if YCS determines the engagement is not a fit.

8.2 Termination by you. You may stop using the services at any time. Where services are provided under a subscription, retainer, or statement of work, you remain responsible for fees incurred through the effective termination date and any non-cancellable commitments stated in the applicable agreement.

8.3 Effect of termination. Upon termination, your right to use the services immediately ceases. YCS may disable accounts and access, and may remove or restrict access to service features.

8.4 Outstanding balances; collections. Termination does not relieve you of payment obligations accrued prior to termination. Past-due balances may be subject to reasonable collection costs permitted by law.

8.5 Data access after termination. If you have paid all undisputed amounts due, YCS may provide a reasonable opportunity to export or retrieve certain data, subject to technical constraints, security requirements, legal obligations, and our retention policies. YCS may delete or de-identify data in accordance with our retention practices and applicable law.

8.6 Suspension. YCS may suspend access (without terminating) when reasonably necessary to protect systems, investigate suspected issues, prevent fraud, or address security or legal concerns.

8.7 Survival. Provisions that by their nature should survive termination will survive, including Sections on billing/payment obligations, intellectual property, disclaimers, limitation of liability, and indemnification.

9. Disclaimers

Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law, YCS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the services.

To the maximum extent permitted by law, YCS’s aggregate liability for any claim arising out of or relating to these Terms or the services will not exceed the amounts paid by you to YCS for the services giving rise to the claim during the three (3) months preceding the event that first gave rise to the claim.

Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, these limitations apply to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless YCS, its affiliates, and its officers, directors, employees, and agents from and against claims, damages, liabilities, and expenses arising from (a) your use of the services, (b) your violation of these Terms, or (c) your violation of applicable law.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which YourCloudServer operates, without regard to conflict of law principles.

Venue. Any dispute arising out of or relating to these Terms shall be brought in the courts located in that jurisdiction, unless otherwise required by applicable law.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the services after changes constitutes acceptance of the revised Terms. The “Effective Date” above will reflect the date of the most recent update.

14. Contact Information

YourCloudServer
Email: support@yourcloudserver.com
Website: yourcloudserver.com

Support channels

This page is provided for general informational purposes and does not constitute legal advice. Consider consulting qualified counsel to adapt these Terms to your specific services, jurisdiction(s), and contracting model.