Privacy Policy

We collect information in three ways: (1) information you provide, (2) information collected automatically when you use our websites/services, and (3) information from service providers used to operate our services.

Support tickets and attachments. If you submit a ticket, we collect the content you provide (for example: problem description, system details, logs, screenshots, files, and other attachments). Do not include sensitive personal information in a ticket unless it is necessary for your request.

Customer content. When you use managed IT or other services, you may provide or make available business data (including client data) to us for the purpose of delivering services. We process that data only as permitted by our agreements and your instructions.

• Provide, operate, and maintain our websites and services
• Authenticate users and manage accounts
• Respond to support requests and communications
• Process invoices and payments (when applicable)
• Improve performance, reliability, and user experience
• Detect, prevent, and investigate fraud, abuse, and security issues
• Comply with legal obligations and enforce our agreements

We do not sell your personal information.

Billing and collections. If you request support that is billable, we may use your information to create quotes/estimates, track time and costs, issue invoices, process payments, and pursue reasonable collection efforts for past-due amounts, consistent with applicable law and any separate agreement you have with YCS.

Legal bases (where applicable). Depending on your location, our processing may be based on consent, performance of a contract, compliance with legal obligations, and/or legitimate interests (such as securing and improving our services).

YCS may use cookies and similar technologies to operate our websites, remember preferences, and understand usage trends. Where required, we will provide consent choices for certain cookies.

Analytics. We may collect anonymized or aggregated analytics data to understand usage trends and improve services. This data is used internally and is not sold to third parties.

Operational logs. We may record events such as login activity, administrative actions, and system interactions for security, troubleshooting, auditing, and service reliability.

Do Not Track. Some browsers offer a “Do Not Track” signal. There is no consistent industry standard for responding to DNT signals; we treat them as a preference indicator where feasible.

We share information only with (a) trusted service providers who help us operate, (b) when legally required, or (c) as part of a business transfer such as a merger or acquisition. Providers are required to protect your data under contract and to use it only for providing services to YCS.

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

• Encrypted connections (HTTPS / TLS)
• Role-based access controls and least-privilege practices
• Infrastructure monitoring, logging, and alerting
• Backups and recovery practices appropriate to the services provided

No method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your credentials and limiting who can access your account.

We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, or enforce agreements.

Ticket and billing records. We may retain support tickets, communications, and invoices for operational continuity, account history, security auditing, and legal/compliance purposes, even after a ticket is closed.

Retention varies by context. Retention periods may depend on your contract, the type of service provided, and applicable legal requirements.

Depending on your location, you may request access, correction, or deletion of your personal information by contacting us.

• Access: request a copy of certain information we hold about you
• Correction: request updates to inaccurate or incomplete information
• Deletion: request deletion in certain circumstances
• Marketing choices: opt out of promotional communications (where applicable)

For security and fraud prevention, we may need to verify your identity before fulfilling requests. Some information may be retained where required or permitted by law (for example, billing records).

YCS may link to third-party services or enable integrations. We are not responsible for the privacy practices of third parties.

If you enable an integration, data may be shared with that third party at your direction. Your use of third-party services is governed by their terms and policies.

If you access our services from outside the United States, your information may be processed and stored in the United States and other locations where our service providers operate. We take steps designed to protect information in connection with such transfers as required by applicable law and agreements.

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.